DEPOSIT, FINAL DETAILS, INVOICING, PAYMENT

• Once you let us know you’re happy to go ahead, we’ll confirm your order and send a deposit invoice for 30% of the estimated costs. If your event is within four weeks, we may choose to send you an invoice for the full amount.

• We’ll be in touch one week before your event to confirm final details including numbers, dietary requirements and timing. We’ll then send an invoice for the balance which will need to be paid via bank transfer or credit card online at least three days prior.

• Guest number increases: When confirming final details, if your guest numbers have increased since the original confirmation, there may be circumstances where we can’t accommodate the increase due to capacity constraints/if we’ve taken other orders. At any point prior to your event you know your numbers will rise, please contact our Operations Manager on email as soon as possible.

• Our payment terms are 7 days from the date of invoice, but no less than 3 days prior to an event. Your order will be sent to our kitchen only once full payment is made.

CANCELLATION

• We realise circumstances occasionally make cancellation necessary.

• All cancellations must be received in writing and must be re-confirmed by Big Fig. The following conditions also apply:

  • 3 months (or more) out from your event: 100% refund of deposit (less a $60 admin fee).

  • Between 7 days-3 months out from your event: 50% refund of deposit (but no less than a $60 admin fee).

  • Within 7 days of your event: 0% refund.

• Change of date (postponement): We will attempt to be flexible with any changes where space is available. Please be aware that all events postponed could be subject to new prices and menus. Our normal cancellation conditions will also apply if your event ultimately gets cancelled.

• Cancellation of outside services: If, at your request, services are booked by us for your event including things like Sonya from Girl on the Ground, venues, transport, entertainment, equipment, decorations, and they are subsequently cancelled—you will be responsible for paying any costs Big Fig may incur for these services charged by a third party.

GENERAL

• All prices include GST.

• We are not a full-service caterer which means:

  • Pick-up is from our catering kitchen (15 Reece Crescent, Wanaka) only. We do not do delivery.

  • We just provide the food and leave the rest to you.

  • We provide the food hot and ready to eat or cold for you to reheat at a time that suits you. However if picking up cold - you’ll need the oven space at your end for this to work - much depends on your final numbers and how many hot dishes you choose. We can guide you on oven capacity once we know which dishes you would like.

  • We don’t provide multiple of each dish for every table – our food is suited to a more casual ‘buffet-style’ event where people get up and help themselves.

  • We provide the food in our rustic serving dishes/crates and ask that these be returned clean and undamaged to our catering kitchen within 24 hours. We can also provide serving utensils if you need them but don’t provide staff, plates, cutlery, serviettes.

• We require a minimum 72 hours notice on all catering orders (but give us a call to check if we can fit something in last minute).

• Catering is available for pickup from our catering kitchen (Reece Crescent) 7 days per week between the hours of 9am and 6.30pm only.

• We work on a first come, first served basis. We will add your order to our schedule only after it’s confirmed and the deposit is paid. Until this happens, we will continue to consider other bookings for the same date. We sometimes can’t do more than one booking in a day.

• We have a 15% surcharge for any catering required on a public holiday, which will be added at the time of invoicing. We do this so we can provide our staff with their entitled public holiday rates of pay.

• If catering is booked more than 3 months in advance, pricing could be subject to change due to increases in ingredient and operational costs. Any changes will be communicated with you for your approval prior to your event.

• Menu items are subject to seasonality and availability so may change at any time. This may impact on the estimated cost and final menu. Any changes will be communicated with you for your approval prior to your event.

• We can cater for most dietary requirements, but there may be some instances where we can’t accommodate a request and we apologise in advance for this. Please let us know at the outset if there are any allergies in your group and we’ll do the best we can. We have a small mixed-use kitchen and although we do try our best when preparing our dishes - menu items may come into contact with wheat, eggs, peanuts, tree nuts and dairy products. For more information please contact our Operations Manager, Sam.

• Our serving dishes, crates and utensils must be returned clean and undamaged within 24 hours to our catering kitchen (unless another time has been arranged), otherwise we will invoice you for the replacement value. Alternatively you can provide your own leak-proof, food-safe containers suitable for transport. Disposable containers will only be used when necessary.

• By confirming your order via email and receiving a written confirmation and invoice from us, you agree to be bound by these terms and conditions.